Our team of experts train many technicians and representatives a year. Each participant is assessed at the end of the course to ensure consistency and commitment to our company culture and code of ethics.
The technicians are our technological ambassadors in the field, analyzing our customers’ needs and advising them. In-depth knowledge of all our equipment is imperative. In order to achieve this, our technicians stay abreast of the technological changes to our equipment through intensive training courses on our new products and the updates for our existing equipment.
From the beginning, the culture of work well done and the notion of having the ultimate attention to detail have been a strong foundation in the main concept of our company. Everyone adheres to and complies with these principles in their daily work in order to achieve maximum customer satisfaction.
ISO 9001 Certification
Luneau Technology has been assessed and found to meet the requirements of ISO 9001 : 2014 for the following activities: design, manufacturing, and sale to subsidiaries and distributors of edging equipment and instruments for ophthalmic professionals and practitioners.
Luneau Technology’s goals are to propose effective and innovative products for the ophthalmic optical market, increase customers’ satisfaction, and to ensure the continuity of the company. These goals are based on two main areas of focus:
External quality, that is, being attentive to the expectations and requirements of our customers by fulfilling our commitments through the quality of our products and services, and by offering innovative products;
Internal quality, corresponding to the improvement of the internal operation of the company. This comprises optimizing our organization, optimizing supplier costs, developing quality processes, and optimizing the personnel’s expertise and involvement.